Secrets Riviera Cancun

Cancun, Mexico Secrets Riviera Cancun Rating 1951 Reviews

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About Secrets Riviera Cancun

Escape into luxury at Secrets Riviera Cancun, an all-suite, all-inclusive private luxury resort, nestled between the Caribbean Sea and the Lagoon of Bahia Petempich. Perfect for those seeking the coziness of a small beachside hotel while keeping the chic luxury, experience in an adults-only resort setting. Here you will find your perfect balance of quiet relaxation, romantic tranquility and social sophistication, while having access to a wide array of entertainment and activities. And all of our guests enjoy exclusive Preferred Club benefits including top-level personalized service, free-flow access to the riveting Breathless Riviera Cancun Resort & Spa® next door and is all complete with our signature Unlimited-Luxury® experience.

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Nov 23, 2025 - Nov 26, 2025 3 nights
  • Secrets Rivieria Preferred Junior Suite Tropical View

    Preferred Club Junior Suite Tropical View King

    One king-size bed, 538 sq. ft., Tropical View, 2 guests Additional Information: Private balcony with hot tub Preferred Club amenities

    Unavailable
    No rates available for room.
  • Secrets Rivieria Preferred Junior Suite Ocean View

    Preferred Club Junior Suite Ocean View King

    Private balcony with hot tub Preferred Club amenities Maximum occupancy: 3 guests

    Unavailable
    No rates available for room.
  • Secrets Rivieria Preferred Junior Suite Ocean View

    Preferred Club Junior Suite Ocean View Double

    Private balcony with hot tub Preferred Club amenities Maximum occupancy: 3 guests

    Unavailable
    No rates available for room.
  • Secrets Rivieria Preferred Junior Suite Swim Out Tropical View

    Preferred Club Junior Suite Swim Out Tropical View Double

    Private, furnished terrace with swim out access Preferred Club amenities Maximum occupancy: 3 guests

    Unavailable
    No rates available for room.
  • Secrets Rivieria Preferred Junior Suite Swim Out Tropical View

    Preferred Club Junior Suite Swim Out Tropical View King

    Private, furnished terrace with swim out access Preferred Club amenities Maximum occupancy: 3 guests

    Unavailable
    No rates available for room.
  • Secrets Rivieria Preferred Junior Suite Ocean View

    Preferred Club Junior Suite Ocean Front Double

    Private balcony with hot tub Preferred Club amenities Maximum occupancy: 3 guests

    Unavailable
    No rates available for room.
  • Secrets Rivieria Preferred Junior Suite Ocean View

    Preferred Club Junior Suite Ocean Front King

    Private balcony with hot tub Preferred Club amenities Maximum occupancy: 3 guests

    Unavailable
    No rates available for room.
  • Secrets Rivieria Preferred Junior Suite Swim Out Ocean View

    Preferred Club Junior Suite Swim Out Ocean Front Double

    Private, furnished terrace with direct swim out access Preferred Club amenities Maximum occupancy: 3 guests

    Unavailable
    No rates available for room.
  • Secrets Rivieria Preferred Junior Suite Swim Out Ocean View

    Preferred Club Junior Suite Swim Out Ocean Front King

    Private, furnished terrace with direct swim out access Preferred Club amenities Maximum occupancy: 3 guests

    Unavailable
    No rates available for room.
  • Secrets Rivieria Preferred Club Master Suite Ocean View

    Preferred Club Master Suite Ocean View King

    Oversized bathroom with two wardrobes, double sinks, rain shower and hot tub. Separate living room and guest bathroom. Private, furnished terrace with hot tub. Preferred Club amenities. One king-size bed

    Unavailable
    No rates available for room.
  • Secrets Rivieria Preferred Club Master Suite Swim Out Tropical View

    Preferred Club Master Suite Swim Out Tropical View King

    Full bathroom featuring a rain shower and bathtub with hot tub. Separate living room with guest bathroom. Terrace with direct access to a swim-up pool. Preferred Club amenities. One king-size bed.

    Unavailable
    No rates available for room.
  • Secrets Rivieria Preferred Club Master Suite Ocean Front

    Preferred Club Master Suite Ocean Front King

    Full bathroom with rain shower and bathtub with hot tub. Separate living room with guest bathroom. Private, furnished terrace with hot tub. Preferred Club amenities.

    Unavailable
    No rates available for room.
  • Secrets Rivieria Preferred Club Master Suite Swim Out Ocean Front

    Preferred Club Master Suite Swim Out Ocean Front King

    Full bathroom with a rain shower and hot tub. Separate living room and guest bathroom. Private, furnished terrace with swim-up pool.. Preferred Club amenities. One king-size bed.

    Unavailable
    No rates available for room.

Secrets Riviera Cancun Amenities

  • Swimming pool(s)
  • Hot Tub / Jacuzzis
  • Entertainment
  • Cooking Classes
  • Spa
  • Fitness Center
  • Yoga
  • Snorkeling
  • Sailboats

Weddings At Secrets Riviera Cancun

     Begin your happily ever after in a place that inspires you’ll remember beyond pictures. Whether dreaming of an intimate wedding or extravagant ceremony on the beach, you’ll find the perfect place and package when you book your special day at one of Jewel’s all-inclusive resorts in Jamaica. Let us bring your fantasy to life as our professional event planners take care of your every need – from floral to photography – and discover all of the benefits of getting married at destinations designed with romance in mind.


Restaurants

Amenity Photo Coming

The Strip Grill

  • Steak

Premium grilled steaks and specialties with a view of the Caribbean Sea. Resort Casual Breakfast: 7:00 a.m. – 11:00 a.m. Dinner: 6:00 p.m. – 11:00 p.m. Additional Information: Casual Elegance required for dinner. Breakfast served 8:00 a.m. - 10:00 a.m. for Preferred Club guests only. Available at Breathless Riviera Cancun

Amenity Item

The Nook Café

  • Coffee Shop

Relaxing café offering delectable premium coffee with pastries and wide selection of sandwiches and desserts. Resort Casual 24 hours Additional Information: Available at Breathless Riviera Cancun

Amenity Item

Spumante

  • Italian

Serving a variety of gourmet à la carte Italian specialties. Formal 6:00 p.m. - 11:00 p.m. Additional Information: Wine cellar and DJ booth available. Found at Breathless Riviera Cancun.

Amenity Item

Spoon

  • Buffet

Main buffet restaurant featuring a variety of gourmet local and international cuisines. Casual Breakfast 7:00 a.m. – 11:30 a.m., Lunch 12:30 p.m. – 5:00 p.m., Dinner 6:00 p.m. - 11:00 p.m. Additional Information: Casual Elegance required for dinner. Available at Breathless Riviera Cancun

Amenity Photo Coming

Silk City

  • Asian

Pan-Asian cuisine in an elegant atmosphere with Teppanyaki and Tatami tables. Casual Elegance 6:00 p.m. - 11:00 p.m. Additional Information: DJ booth available. Found at Breathless Riviera Cancun.

Amenity Item

Rosewater

  • A la Carte

International à la carte menu for breakfast and lunch. Casual Breakfast: 7:00 a.m. – 11:00 a.m. | Lunch: 12:00 p.m. – 5 p.m. | Dinner: 6:00 p.m. to 11:00 p.m. Additional Information: Casual Elegance required for dinner. Exclusively open to Secrets Riviera Cancun guests for breakfast, lunch and dinner. Outdoor seating available with ocean views.

Amenity Item

Picante

  • Mexican

À la carte traditional and gourmet Mexican restaurant. Casual Elegance 6:00 p.m. - 11:00 p.m. Additional Information: DJ booth available. Found at Breathless Riviera Cancun.

Amenity Item

Coquette

  • French

Enjoy gourmet à la carte French cuisine in an elegant atmosphere. Formal 6:00 p.m. – 11:00 p.m. Additional Information: Wine cellar and DJ booth available. Found at Breathless Riviera Cancun.

Amenity Item

Bites

  • Snack Bar

Enjoy small plates with a contemporary atmosphere and magnificent views. Casual 11:00 a.m. - 5:00 p.m. Additional Information: Available at Breathless Riviera Cancun

Amenity Item

Barefoot Grill

  • Snack Bar

Delicious burgers, pizza and snacks served with views of the Xcelerate pool. Casual 12:00 p.m. - 6:00 p.m. Additional Information: Available at Breathless Riviera Cancun

Bars

Amenity Item

Wink

  • Bar

Cocktail bar offering direct access to the Energy Zone. Casual 10:00 a.m. – 11:00 p.m Additional Information: Available at Breathless Riviera Cancun

Amenity Item

Twist & Squeeze

  • Bar

Swim-up for cool and refreshing cocktails. Beach Casual 10:00 a.m. - 6:00 p.m. Additional Information: Available at Breathless Riviera Cancun

Amenity Item

The Bar

  • Bar

Enjoy unlimited premium international and domestic brand spirits. Casual 10:00 a.m. - 11:00 p.m. Additional Information: Available at Breathless Riviera Cancun

Amenity Item

Showstopper

  • Bar

Watch a live show at the theater bar while enjoying your favorite premium beverages. Casual Open during shows Additional Information: Available at Breathless Riviera Cancun

Amenity Item

Preferred Club Lounge

  • Bar

Exclusive lounge with bar for Preferred Club members only, serving fine liquors. Casual 7:00 a.m. – 11:00 p.m.

Amenity Item

Foam

  • Bar

Grab a refreshing beverage at this seaside bar Beach Casual 10:00 a.m. - 6:00 p.m Additional Information: Additional Information: Available at Breathless Riviera Cancun

Amenity Item

Fizz

  • Bar

Exclusive champagne bar overlooking suspended DJ Booth. Beach Casual 10:00 a.m. – 6:00 p.m. Additional Information: Additional cost applies. Available at Breathless Riviera Cancun

Amenity Photo Coming

Deep

  • Swim-up pool bar

Swim-up for cool, refreshing cocktails. Beach Casual 10:00 a.m. - 6:00 p.m. Additional Information: Available at Breathless Riviera Cancun

Amenity Photo Coming

After Dark

  • Sports Bar
  • Bar

Sports bar by day, nightclub by night. Beach Casual 10:00 p.m. – 1:00 a.m. Additional Information: Available at Breathless Riviera Cancun

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Hotel Reviews

4.4
Secrets Riviera Cancun Trip Advisor Rating
(1951 Reviews)
Excellent - 1,331
Secrets Riviera Cancun Excellent Reviews
Good - 326
Secrets Riviera Cancun Good Reviews
Average - 149
Secrets Riviera Cancun Average Reviews
Poor - 67
Secrets Riviera Cancun Poor Reviews
Terrible - 78
Secrets Riviera Cancun Terrible Reviews
Location - 4.0
Secrets Riviera Cancun Location Rating
Rooms - 4.0
Secrets Riviera Cancun Room Rating
Value - 4.0
Secrets Riviera Cancun Value Rating
Cleanliness - 4.0
Secrets Riviera Cancun Cleanliness Rating
Service - 4.0
Secrets Riviera Cancun Service Rating
Sleep Quality - 4.0
Secrets Riviera Cancun Sleep Quality Rating

Recent Reviews

Mobile55424217987 wrote a review October 2025
Secrets Riviera Cancun Review Rating

Secrets bundles two resorts all in one.

We ended up staying at the Secrets. This gave us access too breathless as well which was more of the lively scene. The staff is so welcoming and friendly. Special recognition to Luis, Maria and Daniel. They helped make the experience much more special and relaxing.
Date of Stay: October 2025
F9756XXmichelleb wrote a review October 2025
Secrets Riviera Cancun Review Rating

Great mix of relaxing and fun!

Secrets Rivera Cancun was so much fun! A great mix of relaxation and activity. The beach is not great, so don't go for the ocean. However, they have 3 really fun and different pools where you can relax, play volleyball, do arts and crafts, fun games, and listen to music. The staff is very friendly and helpful. We loved the pool staff, especially Daniel, Isreal, Luis and Pedro. Roger and Edwin kept us well hydrated with yummy drinks and food around the pool! Go visit Edurado in the preferred lounge for fun shots and a few mid-day snacks! Overall, can't wait to go back!
Date of Stay: October 2025
956zachy wrote a review October 2025
Springfield, New Jersey
Secrets Riviera Cancun Review Rating

Amazing Honeymoon Experience

This place gave my wife and I such an amazing experience for our honeymoon, from the views to the music to activties and the food was to die for, we wil definitely be back and I highly recommend this resort to everyone!
Date of Stay: October 2025
KMel01 wrote a review October 2025
Secrets Riviera Cancun Review Rating

One thing after another

Cannot even explain all the problems with this trip. 2 preferred suites - one master with swim up ocean front on floor 1, one ocean view on floor 4. Both rooms had ceiling leaks and water damage, one had a terrible water smell from the shower and taps, overcharged at check in due to a resort error that they wont refund to the payment card (will do a bank transaction from their accounting department in 2-3 weeks if I email all my banking information, which still doesn't cover all the extra card fees and exchange rate and interest they caused), extreme construction noise at the neighboring property 6 feet from our swim up pool that ran from 7 am to 9 pm every day we were there (Sunday is their only day off), breaker failures in one of the rooms, and a general struggle to get any service.
The positives: proximity to the beach, the Spoon buffet (sadly is not open for dinners), the Nook cafe, the Italian restaurant, and some of the staff.
Date of Stay: October 2025
laurenmE294XF wrote a review October 2025
Secrets Riviera Cancun Review Rating

Excellent Stay

Everything was amazing for our stay! We had excellent service from everyone. Yessenia and Jose at the Rosewater were great every day! We also had great service from Cruz and other waiters at the pool. Luis and Andres were super fun and attentive for pool activities. Everyone we interacted with as kind and helpful.
Date of Stay: October 2025
Trip54537493920 wrote a review October 2025
Secrets Riviera Cancun Review Rating

Treatment of staff

The property itself was absolutely beautiful — that cannot be taken away from anything. However, the experience with some of the staff was disappointing. Not everyone, but specifically the dining servers, were noticeably rude and dismissive toward us. It often felt as though they assumed we wouldn’t tip, which couldn’t be further from the truth.

We observed that they were quick to assist other guests but continuously overlooked our table, to the point that it began to feel racially motivated. This was both uncomfortable and disheartening, especially considering the beauty and potential of the resort.

On a positive note, the bartenders were wonderful — very kind, attentive, and professional. However, our room was not cleaned until after asking multiple times — at least four requests were made before it was addressed.

Overall, while the property itself was stunning, the treatment from certain staff members significantly impacted the overall experience.
However in the end after I couldn't take it anymore . I spoke up and George Garcia really mad us feel a lot more welcome.
Date of Stay: October 2025
davidsG251IP wrote a review October 2025
Secrets Riviera Cancun Review Rating

Fantastic

Fantastic, service was amazing. Staff is incredibly helpful and friendly. Lots of choices for your experience wether you want fun and exciting or laid back and relaxing. They have it all.
Date of Stay: October 2025
kathyfergs wrote a review October 2025
Secrets Riviera Cancun Review Rating

Beautiful Relaxing Vacation!

We had a beautiful trip to Secrets and loved spending the week poolside which was made incredibly fun and relaxing thanks to Mario, Daniel and Dimples Pedro (Don’t be lazy, let’s go crazy!). Poolside bar staff were wonderful as well. We had breakfast each day at Rosewater and enjoyed stepping over to Breathless in the evenings. Silent Disco was a blast and we liked playing pool at the outdoor sports bar while the Jays game was showing on the tv screens. Every single person on staff was patient and helpful while I did my best practicing my broken Spanish. We are looking forward to our next visit! Go Blue Jays! -Kathy and Cory
Date of Stay: October 2025
Escape536020 wrote a review October 2025
Secrets Riviera Cancun Review Rating

Family holiday with a group of 12 people . We had a blast and would come back again forsure . Great place and service

Great service and resort ! The pools were amazing and overall great resort , we stayed here for 5 days . Lots of great entertainment as well
Date of Stay: October 2025
89gurinderg wrote a review October 2025
Secrets Riviera Cancun Review Rating

Great location, food, service and drinks.

Excellent service, great selection of food and drinks. Pools were always clean and food was always on point. Never had a bad service experience.
Value - 5
Secrets Riviera Cancun Review Value Rating
Rooms - 5
Secrets Riviera Cancun Review Room Rating
Location - 5
Secrets Riviera Cancun Review Location Rating
Cleanliness - 5
Secrets Riviera Cancun Review Cleanliness Rating
Service - 5
Secrets Riviera Cancun Review Service Rating
Sleep Quality - 5
Secrets Riviera Cancun Review Sleep Quality Rating
Date of Stay: October 2025
340caileym wrote a review November 2025
Secrets Riviera Cancun Review Rating

We enjoyed our walkout pool room , the food and the whole service and experience amazing .

Best resort we’ve ever been too. Food and service was amazing.
Eduardo - the bartender at the preferred club was the BEST. He made every single drink so good and cared so much about us and every drink he made . He made sure they were always perfect. He was fast but also amazing . We went to this bar every day just for his drinks and service . So friendly and great guy.
Value - 5
Secrets Riviera Cancun Review Value Rating
Rooms - 5
Secrets Riviera Cancun Review Room Rating
Location - 5
Secrets Riviera Cancun Review Location Rating
Cleanliness - 5
Secrets Riviera Cancun Review Cleanliness Rating
Service - 5
Secrets Riviera Cancun Review Service Rating
Sleep Quality - 5
Secrets Riviera Cancun Review Sleep Quality Rating
Date of Stay: November 2025
G4080AInicolem wrote a review November 2025
Secrets Riviera Cancun Review Rating

Awesome place for relaxation and joy!

Secrets Riviera was the perfect stay for us. The staff were so friendly and kind, always wanting to make our day great! Luis with the fun and Jesus and Eduardo with the drinks in the Preferred Lounge were the best parts of the day!
Value - 5
Secrets Riviera Cancun Review Value Rating
Rooms - 5
Secrets Riviera Cancun Review Room Rating
Location - 5
Secrets Riviera Cancun Review Location Rating
Cleanliness - 5
Secrets Riviera Cancun Review Cleanliness Rating
Service - 5
Secrets Riviera Cancun Review Service Rating
Sleep Quality - 5
Secrets Riviera Cancun Review Sleep Quality Rating
Date of Stay: November 2025
P89DAjohnz wrote a review November 2025
Secrets Riviera Cancun Review Rating

Awesome people. All of the staff at this resort were awesome.

The staff were awesome. Especially Mario & Daniel at the pool. Took care of us every single day 5 stars. Mar & Cruz were the 2 best waiters at the secrets pool. Never had to wait for a drink they were always smiling and seen to every thing we wanted. 5 stars for all of the staff. The room was always clean. The Neon show was excellent. And always plenty of entertainment. Food was good at most of the restaurants, the French, Mexican, and Pan Asian were our favorites.
Date of Stay: November 2025
G7544EAscottg wrote a review November 2025
Secrets Riviera Cancun Review Rating

Good but not great

Where should I begin.

We booked preferred club signature luxury collection - which includes bathrobes, bottle of wine and fruit or chocolate platter. When we entered the room none of these were there. The following morning at the preferred club area we told the desk personnel and the person had a blank look on there face..so we had to provide our booking information via email which the gentleman acknowledged and proceeded to offer an upgraded presidential suite for the inconvenience...at a discounted price of $200 USD per night. Kindly said no thank you and asked just for the items we mentioned were missing. We got the bathrobes and that was it. Minor detail but annoying. Also something that this place should be ashamed of...they hide the better bottles of liquor so you don't see them. I was fine with Ketel One vodka and Tito's but don't kid yourself they have Grey Goose and Belvedere only if you ask. Also bars did run out of the better brands occasionally and you would get the local stuff.

Some more negative and then will move to the good stuff!

- The Beach here is terrible.
- There are no Lobby bar's like you typically have at other resorts
- There is currently construction and its noisy early morning
- Hard to get a pool chair after 8AM

Pro's

- Service here is exceptional and the workers top to bottom are great
- Room was very well cleaned daily and the AC was working great
- Bar fridge always well stocked and cold
- There was always a good food option no matter what time of day and the quality was also above average
- I would consider Secrets / Breathless combined a smaller resort so getting around was extremely easy
- Overall atmosphere was relaxing yet fun

I struggle to give this a 3 star since they did well is so many area's but minor things add up and take away from the full experience.

Would I go back - maybe...i really can't say because i feel like there is more left to be uncovered here.

Would I recommend trying this place - I would say yes. The workers here make a difference either way.
Value - 4
Secrets Riviera Cancun Review Value Rating
Rooms - 4
Secrets Riviera Cancun Review Room Rating
Location - 4
Secrets Riviera Cancun Review Location Rating
Cleanliness - 5
Secrets Riviera Cancun Review Cleanliness Rating
Service - 5
Secrets Riviera Cancun Review Service Rating
Sleep Quality - 4
Secrets Riviera Cancun Review Sleep Quality Rating
Date of Stay: October 2025
rebeccalynnem2025 wrote a review November 2025
Secrets Riviera Cancun Review Rating

Great place to stay!

I loved this resort more than I thought I would. Really love the blue water and this one does lack that but Luis on the entertainment team really made up for that. He kept us laughing!! The food is amazing, bed was comfortable. The preferred lounge was really nice. They took great care of us. We never made it to Breathless pool, but love the Secrets pool alot. I was not ready to leave!! Will be back.
Date of Stay: October 2025
jaywL7840JU wrote a review November 2025
Leesburg, Lake County, Florida
Secrets Riviera Cancun Review Rating

Family Fun in the Sun at a Great Value

This location, although not known for its beach experience, is convenient to Cancun airport, taking only 25 minutes to get there. The arrival experience is very good, and consistent with a Secrets Preferred check-in that is calm, relaxing and fully explained.

The property is not huge, so a good option for those with limited mobility. Grounds are well-kept and tropical, and the variety of scenery is good. Indoor atmosphere is good--clean, and well-designed. Restaurants have unique designs and provide good variety of both foods and visual experiences.

Our 4th floor ocean view room was comfortable and roomy. The bathroom area was a little lacking on hooks to hang more than two towels--so wet bathing suits had to be dealt with creatively (outside on the balcony). Closet space and hangers are adequate, and the safe worked flawlessly. Robes (but no slippers in our room, which is no big deal), plush towels, toiletries, and dual rainhead showers in the extra large shower were great. Mini fridge was perfect and stocked daily. Plenty of bottled water each day, snacks, Nespresso coffee/espresso (awesome!). Bed was a little soft for us, but the quilts and pillows were cozy. We never used the balcony hot tub.

This vacation included 3 rooms -- a family spree we sprung for, and the cost made it possible. We knew this was NOT Secrets Akumal, so it met our expectations and that of our (less traveled) kids quite well.

The property was clean, and the nightly raccoon visit hardly found a snack in the waste cans by the elevators.

It was a bit more noisy on the Secrets side that we expected, but that was not a problem because the poolside entertainment staff made it all worthwhile. They were simply great. Not to be outdone, the talented performers in the Showstopper theater were amazing in each event. Service was very good in each restaurant, bar, and poolside butlering (Mario and Daniel were stellar!).

Amenities, although not at the same level as Akumal and Playa Blanca, were solid, and again, represented a very good value. I would recommend this for an adult family trip (ours are in their 30s).
Date of Stay: October 2025
Pioneer730583 wrote a review November 2025
Secrets Riviera Cancun Review Rating

Relaxing by day/fun at night

Everyone made you feel welcome and comfortable. Food was very good. And the shows were very entertaining. Make sure you look at the schedule every day you won't want to miss a single thing!
Date of Stay: October 2025
C4049ENcoryb wrote a review November 2025
Secrets Riviera Cancun Review Rating

Honeymoon for the Win

Great little all inclusive off the beaten path. Close enough to the city that you can get into town fairly easily, but far enough away that you’re not bombarded with tourist traps. Amazing staff, great food options, and despite sharing a resort with a more party friendly side, quiet and relaxation is still easy to find
Date of Stay: October 2025
liloldmet wrote a review November 2025
Secrets Riviera Cancun Review Rating

When Can I Go Back????

As someone who was experiencing an all inclusive resort for the second time, I can say that my expectations were exceeded. Secrets Riviera is an amazing resort. From the moment you arrive you are welcomed by an amazing staff that will become part of your family for the remainder of the trip. They will guide you, make you laugh and smile, but most importantly they will make you feel right at home. Except- this is the best home you will ever have. The food is addicting, the drinks are refreshing and flavorful, and the daily events add in a boat load of fun. My family and I had an amazing time and our week-long trip was over way too fast. I recommend Secrets Riviera to all and will only ask that if you do end up going…. PLEASE TAKE ME WITH YOU!
Date of Stay: October 2025
artimax2015 wrote a review November 2025
Secrets Riviera Cancun Review Rating

Positives and Negatives of Secrets Riviera Resort and Spa Cancun

We stayed from Oct 27 – Nov 1 2025 at the Secrets Riviera Resort and Spa Cancun.
Overall it was a great experience, however I would like to review the positives and negatives…

Positive:
The Resort is absolutely great and we stayed at the Secrets Preferred section, having our own Hot Tub on our balcony overlooking the Caribbean Ocean.
The rooms are spacious, clean and comfortable.
All restaurants we visited serve great food and selection, and we had one evening a “Romantic Dinner on the Beach” due to my partners Birthday. Highly recommended in this Adult Only Resort.
The same day we spend 2 ½ hours in the Spa which was very relaxing with an absolute fantastic service..!!

Negative:
One day we came back in the room, and a maintenance person was working on the balcony sliding door (we were unaware of this since no one had asked us for permission to enter our room and the reason why).
The same day we came back and 2 wires were hanging from the sliding door so we thought the work still has to be finished.
That evening when we came back in the room at 1:30AM our door key worked, however the next morning after breakfast it wasn’t, so the cleaning staff let us in and there was another set of 2 room keys we never asked for (but obvious used by maintenance since the 2 wires from the balcony door were fixed..!!)

In the end the hotel tried to trick us with damage to the room for $500 USD (the Air Conditioning sensor in the door) which we never touched..!! ☹
We had a meeting with the Resort Manager and in the end when we checked out there was no additional charge on our bill.

All and all a great resort with wonderful service, however be warned not to be tricked for anything you’re not responsible for..!!
Date of Stay: October 2025